OVER 25 YEARS OF NAVIGON
DEAR CUSTOMERS
NAVIGON has made for movement in navigation for over 25 years and has given so many people greater orientation and less stress in everyday life and on the road.
For strategic reasons, however, Garmin has decided to take all navigation apps – with a few exceptions – off the market as of May 14th, 2018. For existing NAVIGON users, this means little change, since you can continue using your app or device as usual. You will find more information in the following and in our Support Center.
Our thanks to all our users for their many years of loyalty and support. And also to all Cruiser bikers for an exciting last year!
We wish you the very best of enjoyable travel in the future!
Your NAVIGON Team
WHAT EXACTLY DOES THAT MEAN?
WHICH APPS ARE AFFECTED?
All Garmin turn-by-turn apps are affected, including NAVIGON, NAVIGON Regions and NAVIGON Cruiser.
The only exceptions:
- NAVIGON select: Telekom customers can continue to download the app for free and to upgrade it with In-App purchases.
- Garmin HUD EU/NA: Garmin HUD Plus or BMW HUS customers can continue to download the Garmin HUD Apps for free and to upgrade it.
WHAT HAPPENS WITH MY PURCHASED APP, MY IN-APPS AND SUBSCRIPTIONS?
You can still use your purchased app as usual for at least two years. All in-apps already purchased remain available for your use.
If you have a 1-month or 1-year subscription, the app will continue functioning as usual until the subscription period ends. If you've purchased the "Unlimited Navigation" package, you can likewise use the app for at least another two years.
Please note that in-apps or subscriptions will no longer be on sale as of May 14th.
WILL MY SUBSCRIPTIONS EXPIRE AUTOMATICALLY?
For iPhones: YES! The cancellation of your subscription needs no action on your part.
For Android smartphones: NO! You must cancel your subscription yourself, otherwise it will be automatically renewed. As developers, we have no influence on our users' subscription management. For instructions on how to do it go to our Support Center.
OPEN INSTRUCTIONS
WHAT DO I DO IF I HAVE A PROBLEM WITH MY APP?
You can continue relying on the assistance of our Support Team. In case of problems, simply visit our Support Center.
GOT TO SUPPORT CENTER
WHAT HAPPENS WITH MY APP IF I WISH TO CHANGE OR RESET MY SMARTPHONE?
Once you've downloaded NAVIGON, you will still be able to restore the app – including all in-apps / subscriptions you've purchased.
There is an exception, though: a change of operating system – between Android, iPhone or Windows Phone – means, like before, that it won't be possible to restore the app! The app can only continue to be used with the operating system on which it was purchased.
WILL I STILL GET MAP UPDATES?
If you've purchased FreshMaps, you will continue to receive map updates until your subscription period ends.
Please note that FreshMaps will no longer be on sale as of May 14th.
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